Welcome to the Black Book Online Store.
The Black Book of Outsourcing online store offers a variety of outsourcing related reports developed from the industries only recognized unbiased client satisfaction annual study in the global services industry.
The Black Book Reports aim to help both customer and provider deal with the root cause of relationship issues through standard industry satisfaction measures, allowing the parties to isolate quantitative from qualitative aspects of delivery and more easily resolve problems. In sum, the aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global services outsourcing implementation and execution. Based on concrete evidence provided through The Black Book of Outsourcing, the ability to measure whether outsourcing services clients are truly satisfied or unsatisfied help’s to keep advancing the industry. The side-by-side comparison of vendors on each of the criteria will supplement your RFP and vendor selection process like no other tool available.
Report Categories of Outsourcing
Business Process Outsourcing
Information Technology Outsourcing
Finance & Accounting Outsourcing
Human Resources Outsourcing
Knowledge Process Outsourcing
Facilities Management & Real Estate Outsourcing
Call Center & CRM Outsourcing
Legal Process Outsourcing
Document Process Outsourcing
Engineering Services Outsourcing
Supply Chain, Logistics & Procurement Outsourcing
Bundled Outsourcing
New reports are being added all of the time, so check back frequently.
The Black Book of Outsourcing respects the privacy of your personal information and does not share it, nor use it for any other purpose.
