59 PAGES, CD Format) The State of the Outsourcing Industry Report annually aims to address whats important to the savvy and the novice industry users alike. Black Book surveys keep the pulse on everything outsourcing. The Black Book of Outsourcing survey of global service users aims to identify the 50 best-managed global outsourcing vendors through surveying client experience and assessing industry developments. Black Book results also provide a look at client-vendor relationships to assist companies that are shopping or comparing outsourcing suppliers and also to help vendors identify weaknesses and areas for competitive growth.

Top Vendors

New Drivers Influencing Vendor Selections

Predicted High Growth

Overview of Outsourcing Leaders

Summary