(63 PAGES, CD Format) FAO service levels and SLAs maintaining fairly standard metrics, based on achievement of targets for processing volumes, accuracy, timeliness and the like, similar to those for high-volume IT transactions, the FAO prospective and current user communities seek more qualitative comparisons. Black Book results serve that primary purpose. Enterprise-wide FAO vendors compete in all of six major functionalities to be ranked in the Black Book Top FAO results, 2008. -Order-to-Cash -Compliance, Treasury & Control -Financial Reporting & General Accounting -Expense Administration -Fixed Asset Management -Purchase-to-Payment Clearly, the leaders in the Black Book FAO survey of 2008 have demonstrated the expertise of market focus, vertical expertise and customer centricity, all of which presently influence and direct client renewals, service add-ons, and particularly, prospective client FAO interest. The marketplace results of this comprehensive research study, are used by - Current outsourcing clients to compare other users experiences with similar and competitive FAO vendors; - Prospective outsourcing clients to long list vendors in the RFI stages, or contrast final cut vendors in selection stages; - Investors, venture capital firm, analysts, advisors and bankers in making financing decisions; - Media and press to recognize industry outsourcing trends as collected from client ballots; and -Most Service Providers to inform their go-to-market strategies, assess their perceived strengths and weaknesses, educate their staffs, communicate to a wider market, and fine-tune their improvement and marketing position programs. The end-user groups that participate, use the data as a tool to benchmark their own satisfaction compared to that of other FAO service providers. It also provides them with the opportunity to understand the perceived strengths and weaknesses of their service providers compared to the market at large.

2008 Top 20 FAO Vendors

New Drivers Influencing Vendor Selections

Predicted High Growth FAO Verticals

Overview of Outsourcing Leaders

2008 FAO Summary