(37 PAGES, CD Format) HRO is driven by factors like breadth and depth of coverage, domain expertise, location advantage (e.g., near-shoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the United States, Canada and the European Union) and the management of business risks. The end-user groups that participate, use the data as a tool to benchmark their own satisfaction compared to that of other HRO service providers. It also provides them with the opportunity to understand the perceived strengths and weaknesses of their service providers compared to the market at large.

2008 Top 20 HRO Vendors

New Drivers Influencing Vendor Selections

Predicted High Growth HRO Verticals

Overview of Outsourcing Leaders

2008 HRO Summary