The US $524 Billion infrastructure management services industry that manages an enterprises core IT systems, including hardware, software, connectivity and people could become as important as the Application Development and Maintenance (ADM) and Business Process Offshoring (BPO) industries that have dominated the rise of offshoring in the last decade. The Infrastructure outsourcing industry is moving towards a remote delivery model where services are increasing delivered by vendors and captives from low-cost locations. The estimates for RIM currently is stated to be US $96 -104 Billion. This report highlights those service vendors which have significantly exceeded client experience expectations, and outlines the IT services provider opportunity in the market for infrastructure outsourcing and managed services. It identifies broad trends in the core areas of enterprise infrastructure covering networking, hosting, storage, security, desktop and maintenance/break-fix services led by exceptionally well performing infrastructure suppliers.

2009 Top 20 ITO Infrastructure Vendors

New Drivers Influencing Vendor Selections

Predicted High Growth Verticals

Overview of Infrastructure Outsourcing Leaders

2009 Outsourcing Industry Summary