An annual research staple of sourcing buyers globally, The Black Book of Outsourcing survey of service users aims to identify the 50 best-managed global outsourcing vendors through polling client experience and assessing industry developments. Because outsourcing models are still evolving and maturing, change is the constant. The State of the Outsourcing Industry Report annually aims to address whats important to the savvy and the novice industry users alike. Black Book surveys keep the pulse on everything outsourcing. Now in our seventh year and marking a record response, we are proud to serve our customers with this insightful document to improve operations, make buying decisions, set organizational strategy and fine-tune governance programs.

2009 Top 50 Best Managed Vendors

New Drivers Influencing Vendor Selections

Predicted High Growth Verticals

Overview of Outsourcing Leaders

2009 Outsourcing Industry Summary